Contact Management System - Rent roll growth

A CMS or contact management system is used to help your office track your leads, where are they coming from, through to what is the current position or status of your lead.

It helps you keep a record of communications with your potential landlords. Keep notes on baby names, anniversaries, birthdays, dates of when they said they will be ready, or even when they’ll be back from a holiday, so you can note when to give your clients a FOLLOW UP call.

Bulk emails can be sent out to all of your leads with one push of a button. Examples would include invitations to information nights, achievements the office may have achieved, market updates, promotions, or a simple Merry Christmas to all.

Monthly database example schedule


January
Hope you’ve set your goals for the year, we here at {office} have set out how many properties we expect to lease in 2018, and personally I hope to..

February
School has started, is it time to free yourself up more? We can take the burden away and manage your investment for you.

March
Now is a great time to get done any maintenance required as the financial year is coming to an end.

April
Easter is approaching and rental enquiries have declined. Setting the correct rental return is vital in leasing your property faster with a quality tenant. For an updated rental opinion call {Business Development Manager name}

May
Cooler temps are here – great time to order the chimney sweep.

June
{Office name} has leased 34 properties this month, great work to the PM team

July
Christmas in July Promotion / Dry July Promotion

August
Information night next week

September
Spring is here – the tenant enquiries pick up

October
Spring is in the air and in our step. This year, so far, the {Office name} Team has…

November
School has started, is it time to free yourself up more? We can take the burden away and manage your investment for you.

December
School has started, is it time to free yourself up more? We can take the burden away and manage your investment for you.Christmas in July Promotion / Dry July Promotion

Kick off 2020 with a
Financial Health Check of your rent roll

About the author

Hamish has over 17 years of experience within the property management industry and has experience throughout New Zealand and Australia as a manager, principal and consultant. He utilised all of this experience to form a property management business that he expanded between 2009 and 2016 into 7 locations around New Zealand.

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Excalibre Real Estate Richmond Limited - Licensed Agent (REAA 2008)
257 Queen Street, Richmond, 7020